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CRM Manager - (Automotive)

Job Title: CRM Manager (Automotive)
Location: Bangkok, Thailand
Industry: Automotive

About the Role: We are looking for a skilled and experienced CRM Manager to join our team in the Electric Vehicle (EV) industry. The ideal candidate will be responsible for managing customer relationships, developing CRM strategies, and ensuring a seamless customer experience. This role is crucial for enhancing customer satisfaction, loyalty, and retention.

Key Responsibilities
  • Develop and implement CRM strategies to improve customer engagement and retention.
  • Manage and optimise the CRM system to ensure accurate customer data and effective communication.
  • Analyse customer data to identify trends, insights, and opportunities for improvement.
  • Collaborate with sales, marketing, and customer service teams to enhance the customer journey.
  • Create and execute targeted marketing campaigns to attract and retain customers.
  • Handle customer enquiries, complaints, and feedback promptly and effectively.
  • Monitor and report on CRM performance metrics to senior management.
  • Ensure compliance with data protection regulations and company policies.
  • Provide training and support to team members on CRM best practices and system usage.
  • Develop and maintain strong relationships with key customers and stakeholders.
Key Requirements
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum of 5 years of experience in CRM management, preferably in the EV or automotive industry.
  • Proven track record of developing and implementing successful CRM strategies.
  • Strong analytical skills and ability to interpret customer data.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficiency in CRM software and tools (e.g., Salesforce, HubSpot).
  • The ability to work independently and as part of a team.
  • Willingness to travel as required.
What you need to do now

Click "apply now" if you are interested in this role. For further details or a confidential discussion on the other opportunities in Sales & Marketing, please contact K. Akira at Hays Recruitment on +6624606185 or email Akira.meelab@hays.co.th At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply

Summary

Job Type
Permanent
Industry
Automotive
Location
Bangkok - Lumphini
Specialism
Sales
Ref:
1271163

Talk to a consultant

Talk to Akira Meelab, the specialist consultant managing this position, located in Bangkok
No. 8 T-One Building, 22nd Floor, Unit 2202,, Soi Sukhumvit 40, Sukhumvit Road, Phra Khanong Sub-district,

Telephone: +6624606185

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